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Cancellations & Refunds

a. You may cancel your appointment at any time and for any reason within 7 working days of delivery of the Products ordered. (‘working’ days do not include Saturdays, Sundays and public holidays). Orders for certain Products may not be cancelled – these include:

i. Products where an engineer has had to visit You; and

ii. Heating Protection Plan (HPP) where you have made a claim within your current cover period.

b. If you wish to cancel your order you must notify us of your wish to cancel in writing and you must return the Product(s) to us (at your expense) in their original wrapping, intact and accompanied by all accessories and documentation that were part of the delivery. We will refund any monies paid to us in respect of a cancelled order within 30 days of receiving your notice of cancellation. You may request a refund by contacting us by email.